Our cancellation policies are necessary to protect our family business from lost business and revenue.

 

Cancellation Policy

Our cancellation policy is strictly 48 hours.

If you cancel your riding session/show entry within this period, you will not receive a refund or credit. The same thing applies if you wish to move the session within 48 hours of your booking taking place.

If you wish to cancel or move/change outside of this 48hr period you will be refunded in credit, this will be placed on your account. 

OurHoliday Activities have a strict non refundable or credit policy. If you are unsure please contact the office.

 

For further assistance, please contact email  

accounts@mountmascalstables.com

 

Credit On Account Policy

Credit held on account is non refundable. These can be used to purchase gift vouchers.

 

Pony Party Cancellation/Refund Policy 

• We do not refund no shows or a change in number of the total children booked to ride. 

• 3-6 months before the date of the event 

• 2-3 months before the date of the event 50% refund 

Please note the above have a £25 admin fee applied. 

• No refund. Less than 2 months before the date of the event 

 

We reserve the right to refuse entry to anyone not adhering to our policies.