PAYMENTS, CANCELLATIONS AND POLICIES

Cancellation & Refund Policies

Our cancellation policies are necessary to protect our family business from lost bookings and revenue.

Riding Sessions & Show Entries

Our cancellation policy is strictly 48 hours.

• If you cancel a riding session or show entry within 48 hours of the booking, no refund or credit will be issued.
• The same policy applies if you wish to move or reschedule a booking within 48 hours of the session taking place.
• If you cancel or reschedule more than 48 hours before the booking, the amount paid will be issued as credit on your account.

Courses & Holiday Activities

All courses and holiday activities are non-refundable and non-transferable. No refunds or credits will be issued for cancellations or non-attendance.

Credit on Account Policy

Any credit held on account is non-refundable.

Account credit may be used towards future bookings or the purchase of gift vouchers.

Pony Party Cancellation & Refund Policy

• We do not provide refunds for no-shows or for reductions in the number of children attending after a booking has been confirmed.
• Booked party ‘bubbles’ may be increased with sufficient notice, subject to availability.
• Reductions in the booked party ‘bubble’ size will not result in a refund or credit.

Party Refund Schedule

• 3–6 months before the event date: Full refund available
• 2–3 months before the event date: 50% refund available
• Less than 2 months before the event date: No refund available

Please note that all refunds under this policy are subject to a £25 administration fee.

If you are unsure about any aspect of our cancellation policy, please contact the office.

For further assistance, please email:
accounts@mountmascalstables.com

General

We reserve the right to refuse entry to anyone who does not adhere to our policies and procedures.